Player Protection
Campbellville Casino gives every account a full set of controls for managing time and money. This page explains each tool, when changes apply and where you can find confidential support free of charge.
What is our commitment to players?
1.1 Our Promotions, Jackpots, Lobby and Live Casino are intended for adults playing for fun, and we treat player wellbeing as part of our service.
1.2 We take on players only in jurisdictions where it is lawful to do so, and we comply with Canadian requirements on age, identity checks and anti-money laundering.
1.3 Our team is trained to recognise signs of harm. When we see them, we may contact you by email, pause marketing to your account or apply protective limits.
1.4 Members of our VIP Club and Campbellville Rewards have the same protections as every other player. No status level overrides a limit or an exclusion.
How do we keep minors away from our games?
2.1 Play is restricted to those aged 19 and over. Verification of your ID and current location must be complete before a deposit can be accepted.
2.2 Our Underage Gambling Policy explains our age checks in full and gives guidance for households where children are present.
Which tools can I control from my account?
Spending limits
3.1 Limits are available for deposits, total wagering and the size of a single stake. Once you reach a limit, you cannot deposit or bet again until your chosen period ends.
Reality checks
3.2 Reality checks are pop-up reminders that appear at a frequency you set. Each one reports the session's running time along with your total win or loss, then asks whether you wish to continue or sign out.
Time alerts
3.3 A time alert appears once your session has run for the period you selected, letting you decide whether to finish.
Cooling-off
3.4 Cooling-off periods freeze your account for a fixed spell lasting between 24 hours and six weeks. Until it ends, deposits and gameplay are unavailable, and we will not contact you with promotional messages.
Self-exclusion
3.5 Self-exclusion bars access to your account for an extended period, with no option to end it ahead of schedule. For its full duration, we send you no marketing.
Account closure
3.6 Permanent account closure is available on request. Any balance you are able to withdraw is paid to you before the account is shut.
How can I assess my own gambling habits?
4.1 Our self-assessment quiz poses brief questions about your gambling, spending and mood. It is confidential, takes only a few minutes and suggests what to do next based on how you answer.
4.2 If your answers suggest a problem, we advise setting a limit or starting a cooling-off break right away, and contacting a support organisation from the list below.
When do limit changes take effect?
5.1 Lowering any limit takes effect immediately.
5.2 An increase takes 24 hours to apply. This delay gives you time to reconsider, and you can cancel the request during that period.
5.3 Once started, cooling-off periods and self-exclusions cannot be reduced.
Where can I find free, confidential support?
6.1 These independent organisations offer help at no cost:
- GamTalk
- Responsible Gambling Council
- ConnexOntario
- Gambling Therapy
6.2 Contacting them does not require heavy gambling on your part. Family members and friends can get support from them too.
How do I contact us about player protection?
7.1 Write to mail@campbellvillecasino.app using the email registered on your account. We can set a limit for you, begin a cooling-off period or put self-exclusion in place.
7.2 For related matters, see our Terms of Service and Privacy Notice.